* 1st Class - £1.75 + £1.00 per extra item
* 1st Recorded Delivery - £2.50 + £1.25 per extra item
* International Air-Mail £3.50 + £1.00 per extra item (EU Only)
Please beware we only ship to the UK & European Union.
All prices on the site are quoted in £ sterling and include VAT at 17.5% for all deliveries to a destination in any European Community country.
We aim to ship order within 1 to 2 business days after confirmation and verification of your
payment information. Orders will be processed for shipment on weekends and holidays.
You will be notified on the day that your goods have been dispatched via e-mail
Note: Please allow 7-15 days for delivery due to circumstances which may be beyond our control Payments.
We accept the following payment methods
Payment for is handled via PayPal or Nochex. PayPal and Nochex are a well known world wide and trusted companies that allows secure payments of all transactions processed through the site.
Both also offer the service of allowing the customer to record all transactions. PayPal and
Nochex offer a comprehensive list of ways to pay which includes all major credit cards & debit cards as well as bank transfer. We also accept orders via post using cheque of postal order (UK Only).
*Please Note that payments via cheque will take longer to process as we will not dispatch goods until cheques have cleared (for cheques please allow between 5-7 day working days).
When paying by postal order or cheque, we recommend that you use recorded delivery as this will be your proof that we have received your payment. Please note: Yourscene Entertainment will/cannot be responsible for lost cheques or postal orders, so it is in your best interets that a safe delivery method is used when sending payments via post.
When purchasing from Yourscene Entertainment it is important that you include a contact number as we may need to contact you regarding your order.
Orders will be shipped once payment has cleared (for cheques please allow between 5-7 day working days once received).
Returns
All returns must be approved by Yourscene Entertainment by contacting
returns@yourscene.net, Returned items without an approval form Yourscene Entertainment will not be processed. Any shipping and handling expenses on returns will be the responsibility of the customer.
Due to the rampant abuse of copying CDs and DVDs we will not refund any CDs/DVDs purchased through Yourscene Entertainment. However if the disk is faulty in anyway or arrives in an unsatisfactory condition we will gladly replace it with a brand new one of the same title or a full refund.
Customers must report this situation to Yourscene Entertainment within 48 hours of receipt. If the item is not tested or examined by the customer within the first 48 hours after the goods are received, the return policy would not be valid.
Yourscene Entertainment will replace any faulty item, In the event that a replacement cannot be made due to product unavailability, Yourscene Entertainment will refund the buyer in full including the original shipping charges.
Upon receiving the return from the customer, Yourscene Entertainment will examine and test for the defect, If Yourscene Entertainment cannot reproduce the same fault indicated by the customer, the return will not be accepted.
In the event of returning the product, customer is fully responsible for the products safe
return to us. Item must be received within 7 days.
Yourscene Entertainment will replace any faulty item, In the event that a replacement cannot be made due to product unavailability, Yourscene Entertainment will refund the buyer in full including the original shipping charges.
The return merchandise should include: order number, full name, shipping address, contact details, and the reason for return. All accessories and manuals must be included inside the package as it was originally received by the customer. Return merchandise should be boxed and well packed. Any missing parts, damaged items or inappropriate information will not be accepted.
Yourscene Entertainment will have the right to dispose of any unidentified return aged over 7 days without notifying the customer.
Unacceptable Returns
If you return an item to us outside the terms of our returns policy your statutory rights do not apply, we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice.
Please note: Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.No replacement will be issued on those unidentified returns once it has been disposed of.
Customer is responsible for the returns shipping cost.
